Culture Hotel Villa Capodimonte

Only stayed one night but helpful and friendly staff.

We stayed here before flying back home very early the next morning. Staff were extremely friendly and helpful. The room was clean and spacious, comfortable bed . They gave us good tips on what to do on our afternoon in Naples and arranged a taxi to the airport for the next morning for a reasonable price. They also gave us a picnic breakfast. Great hotel, great value, would stay again.

we were on vacation with family and friends. Some of our family staying in at another hotel downtown, so our kids wanted to choose whether or not to stay with us or grandpa and grandma downtown. This hotel nickel and dimed us on everything!!....charged us another 100 Euro to have our kids come up the hill to spend some time with us in afternoon. Kids were constantly pestered and followed around by staff. The hotel counts every euro & overcharged us for taxes, etc upon checkout. The manager is extremely rude!! I wanted to immediately check out, but he said he would not refund any money. My kids are 12 and 10. They were treated like crap - this place is like an old ratty place. Towels were counted in and out. They wanted to charge extra for 2 more. Our shower leaked all over bathroom floor when taking shower & reception said they knew about it but can't do anything. Hence we needed the 2 extra towels to mop up floor. We were cleaning up their mess!! Fix the dang shower!!! There were gross bird poop inside room on curtains. I mean how can you call this place 4 stars? - it barely is 2 stars. Hotels.com needs to reevaluate this hotel. Very unethical & disgusting place! Charging US customers high rates & Not in agreement with what they post on Hotels.com. Because they have gotten away with it in past. I told them that I had been in Europe 14 days & had not experienced this anywhere else on our trip! I don't recommend anyone staying here!

Excellent hotel friendly staff very helpful enjoyed the 5 days I was there

Staff were friendly and helpful. Hotel well maintained but dated. Although it was the end of October it was 23 deg C, but the air conditioning system was turned off and the heating turned on, hence it was very hot at night, even with windows open.