The Waterside Hotel

Have to say my stay here was for one night business trip and I’m glad it was only one night. Check in receptionist was really nice and helpful. The hotel itself is in need of updating, has the feel of a university halls of residence. Furniture in the rooms probably not updated since the 70’s. Have to give the hotel credit and say that the room was clean though and they have made efforts to ensure the rooms are sanitised etc. I had the misfortune of eating in the restaurant which was a pretty dismal experience, from being greeted by someone who didn’t even bother to say hello just “I’ll get to you in a minute”. I had a fish cake to start which was obviously frozen and then deep fried, served with a limp side salad. Burger for main course served on a dry bun with luminous yellow, half melted cheese, chips and some cold, oily onion rings. I deliberately picked the burger as I though it was something you can’t really get wrong? Breakfast was just as bad, cooked breakfast ingredients are obviously the cheapest of the cheap, sausages almost inedible. I understand that the hospitality industry is facing tough times and never usually leave negative reviews about places I stay but having staff that make you feel welcome costs nothing and a little care about the food you serve goes a long way. It’s a shame as I am in the area often for work but will ensure not to book this place again.

We like their food people view We are will back again

Stayed here for 3 nights while working in the area. When checking in i was notified that i was booked into room no1 and was asked by the manager if that was ok as they normally only reserved this room as an overspill for the main hotel. I was informed the room was the same as the rest of the hotel rooms so I accepted it, but soon found out it was next to the noisy maintenance rooms. The main service entrance was also next door so late that night and at 4:30am the next morning delivery trolleys were being wheeled past my room. I requested to be moved room which was sorted the next day. The second night i went for a meal at the restaurant - Lasagne was piping hot on the top and stone-cold in the middle so had clearly been microwaved and had to be returned. Wifi was that bad throughout the hotel i switched it off and used 4G. The hotel looks like it was built in 80s and has never been upgraded, carpets in corridors were also filthy and could do with a clean. Rooms were far too hot and no way of switching the heating off. Went to reception 4 times during my stay and there was never anyone there, you had to stand about as it seems reception staff also work in the restaurant and bar. When checking out they then tried to charge me for the lasagne, and when i explained that it had been returned I was told it would be free as a goodwill gesture.

Uncomfortable bed, rubbish on floor,used coffee wrappers mouldy toast

Nice warm welcome upon arrival, unfortunately the first room that we were put into wasn't receiving any wifi and it was rather dated. The next morning I asked to be moved to a more suitable room where I could get the wifi and get some work done, the manager was more than helpful and found us another room immediately, added bonus was that this room was much more modern too. We didn't try the food but from what I saw it looked very nice, you do have to pay for the leisure facilities but it is not a great amount. Close enough to the town, nice stay, cannot fault the place for the price !!!

A very tired hotel

From checking in to checking out the staff could not do enough to make you very welcome and give you all the information that you needed it is also one of very few properties that actually advertise a bath and shower combination with an actual bath and the food is delicious

A great hotel, the staff go out of their way to help you. Great leisure facilities, very clean and good parking.

Everything we needed was there. Food good staff friendly, room furniture looks a little tired although functionsble.

Value for money but needs refurbishment. Friendly staff with good food. Excellent breakfast