Best Western Plus Atrium Inn

The only issue I had is that they didn't clean my room.

A friend and I stayed here on our annual quilt shop hopping trip to the San Antonio/Austin area. She and her husband had stayed here before so I made the reservations based on her recommendations. The beds were very comfortable and the room/bathroom very clean. Check in was smooth and easy and the check out easy. Breakfast was awesome both mornings we were there with ample food on the serving line as well as the lady who oversees breakfast right there if any problems or needs arose. My only complaints are that the inner curtain in our room was torn right down the middle. ??? How the heck does that happen and why would that not be addressed on the next service of that room? Also, while the room was very spacious, I really prefer to have a desk with a mirror over it as opposed to a small table and 2 smallish chairs. Also, as with most hotels, lighting leaves something to be desired. If those 3 issues were addressed this place would get an easy 5 stars from me. The area it is located in is great with several restaurants within easy driving distance. Check out Garcia's Mexican Restaurant just a few blocks east of this hotel. Great! There is also a large HEB grocery just across from the hotel as well as gas stations close by. Easy on and easy off I-35. This hotel would be great for couples or friends traveling through or staying just a few nights. Because the dressing area/bath sink is so tiny, I would have a hard time recommending it for families

We booked a room through Hotels.com, prepaid since we were getting in very late and had our confirmation. When we arrived (around 2:45am) the front desk man informed us that the type of room we booked (2 queens) was unavailable, but they had a King. We said OK and then he said it would be $45 more for the King room. We said no, we had a confirmed booking, he said we could pay the extra money or leave, but he would not refund the original payment. We left, contacted Hotels.com immediately and they refunded the money. This is not only poor practice, but illegal. Thank goodness for Hotels.com recognizing what he did was wrong and make it right!

long family weekend. Super clean. Friendly staff. Great breakfast! Srrawberry waffles were a hit! Had a pool side room and they were very good about closing it on time so guests weren't bothered in the evening.