Best Western Plus Atrium Inn

Very disappointed in our room. The bed was dirty....there was no way it had been changed before our stay. I contacted guest services and someone came up about 30 minutes later and swatted off the dirt and black specks of "I don't know what" and then he promised me that the sheets had been changed. He did not offer to change them and he acted like I had bothered him. I asked him for new sheets and told him that I would change them. He returned shortly with sheets that looked fresh and I remade the bed. We went through the lobby a few minutes later and he was eating and reading a book at the front desk, so I guess I had disturbed him. The hotel also smelled very musty...we had to go to HEB to get some air freshener for our room. We would have left, but there was a no refund policy and we figured we could make it through the night. The only upside....it was a good location and the breakfast was good.

Hotel is from 1987

We arrived and checked in with the gentlemen at the front counter who was obviously annoyed that we were interrupting something else he was doing. I requested an upstairs room and non smokinghen he found our reservation he commented " oh , you paid in full on line through someone else". Because of that we got a small room, downstairs next to the ice machine and main parking lot. When I went back and asked for a blanket he simply said "no" , they are all in the laundry. This was at 8 pm. The day shift front desk folks were very nice. The breakfast was good and the attendant was awesome. Previous guest covered the smoke alarm and it was left that way.

It was very nice! Clean, friendly and helpful staff, great pool area! And over all great stay!