Comfort Suites Airport

Beware when staying here! If you want someone available at the front desk this is not the place for you. On two occasions we were hung up on by the front desk. The times listed for breakfast on the plaque on the wall are not the times it is served. Asked the front desk about it for the second day and it was still wrong! Was told the pool was to open at 10am. Got ready but it was not ready. Hotel staff said noon. Went back still not ready. Then they said 4. It opened at 5:30. On the second night of our stay at 3:10 am the fire alarm went off for about 20 seconds and stopped. We got up and dressed quickly to evacuate as fire trucks are coming. We get to the lobby. No hotel staff around. Heard from guests it was burnt popcorn. Would have been nice if information was communicated instead of scaring my kids. When I went to checkout a lady in a sweatshirt took my key and said I was good to go. No receipt, confirmation or anything. She was on the phone the entire time. Terrible family trip. This hotel is a joke!!!

Nice Hotel, Great price, plenty to do within walking distance. Very close to the airport and easy access to the US Coast Guard Training Center.

The hotel staff as well as the hotel itself was great. The only issue we had was with breakfast. The serving area is quite small compared to how many guests were using it and so this caused immense overcrowding as well as shortages of food and other items. The one service personnel was extremely busy (but very polite and efficient) and so he was constantly running around the space trying to meet everyone's needs but at that point it was impossible.

Over all condition was very good. Staff was always available and her courteous. Room and facilities were clean. The complimentary breakfast was always stacked and well prepared. The only thing they coiuld have improved on is the temperature of the water in the pool. Apparently the pool heater was not working properly. Other than that we enjoyed our stay.

There was only one receptionist at checkout. She was overwhelmed. She checked us into a room and shockingly some one was already checked into that room. A scary encounter for us. We then had to wait. She had to call her manager who was remote. No one else onsite. The manager then put is in a different room. While we were waiting we noticed other customers having issues for which she had to call her manager.