Kantary Bay Hotel, Phuket

The staff here make every guest feel special with their warm welcome and it keeps getting better while there. More apartment style with kitchen, dining, living and bedroom. The bed was so, so comfortable as were the pillows which isn’t always the case in Thailand. More like a friendly guest house than a hotel. Wonderful.

The hotel is excellent, it has an added value as you can use all the installations of the other hotel nearby, including the private beach

Excellent service, but not the pushy type.Hotel is only 30 rooms so you dont see too many people, amazing views and very quiet area.Lot of stairs though, not child easy

VERY GOOD STAFF SERVICE BUT LACKS THE GOOD BITS. NO SERVICE AROUND THE POOL FOR DRINKS/MEAL SERVICE. ESSENTIAL IF YOU HAVE TWO POOLS IF YOU WANT A DRINK YOU HAVE TO CATCH THE BUS TO CAPE PANWA HOTEL. WE HAVE STAYED AT CAPE PANWA BEFORE AND THEY CONTINUALLY CAME AROUND TO SEE IF YOU NEEDED ANYTHING.NO PLASTIC GLASSES TO USE AROUND THE POOL AREA..CHARGED FOR GLASSES WE BROKE IN OUR ROOM..HARD TO GET AROUND HOTEL IF YOU CAN'T WALK VERY WELL AS HEAPS OF STAIRS TO NEGOTIATE. .SOME LIFTS. .GARDENS AMAZING. BREAKFAST WAS THE SAME EVERYDAY,.HAVING COME FROM ANOTHER RESORT, WE FOUND THIS ANNOYING AS YOU GET SICK OF THE SAME THING.BACON WAS THE SAME ,POTATOES WERE THE SAME, .

This hotel is very run down. Staff unhelpful. I broke accidentally broke 3 glasses and the reception staff threaten me that if I did not pay they would charge the housemaid. Very unprofessional. Service was terrible. There was a please ring for service sign at pool but no bell or phone. We had free drink vouchers and every time we went to use them they gave us an excuse as to why we could not. Breakfast was terrible. Afternoon reception staff rude. Morning staff lovely. We were there for a family wedding. There were 4 family’s with our group and we were in 4 different parts of the hotel despite our requests to be close together. No lift in our block has to walk to the top storey with no air con and were sweating by the time you got to the room. Room was clean and tidy housemaids did a really good job. Avoid this hotel if at all possible. Having stayed in Phuket 9 times this was the worst hotel yet. Definitely not 4 stars the best things was the view from my room.