Ottoman Hotel Imperial - Special Class

VI Bestilte standard rom, men ble oppgradert til en finnere og større uten noe ekstra kostnader. Det var en flott opphold med flotte ansatte. Både ansatte på resepsjonen og for øvrige var service innstilte. Vi booket hoteller ut i fra tilbakemeldingene på siden og ble ganske fornøyde med at valget faktisk falt hos dem. Det du må se av museer, transport etc. ligger bare noen 100 meter unna. Vi vil helt sikker anbefale hotellet til våre nærmeste og venner. Tilslutt anbefaler sterkt en kveld på hotellets resturan. Ikke nøl bestill rom med det samme. Sender klemmer til alle der nede - Familien Atay :)

Perfect hotel -in the middle off all...

We enjoyed our stay. Close to everything. Bit disappointed in breakfast .

The best thing about this hotel was the location, and the breakfast they served! We had to move hotel after an uncomfortable night's stay elsewhere, we visited the hotel before booking and were shown around the only room they had available and were told if we booked this would be the room we stayed in - surprise, surprise this was not the room we were given upon check in. The Wi-Fi in our room never worked - we did report this to reception and nothing happened. The room we had was not as clean as I would expect in the bathroom - it was pretty grubby with dirt and hair on the floor! Our room was not cleaned one day of our stay, our towels were not replenished fully (missing hand towels and bath mats). There were no bath robes provided as stated in the description on Hotels.com, and also the "premium bedding" did not fit the bed properly - the duvet was left hanging out of the cover at the bottom (my husband and I also played tug of war for the duvet during the night as this was not big enough!!!). There was no daily in-room newspaper, and the "free" bottled water was listed as 5TL on the mini bar menu! Overall, a disappointing stay, especially given the price we paid. We have been to Istanbul many times before, and there is much better accommodation available at much cheaper prices!

The hotel staff in this hotel overall provided attentive and excellent service from the point of check in, to the restaurant, to luggage handling, to assisting to print documents, calling a taxi, lending pairs of hands to help with shopping....the list goes on. I had to check out of the hotel at 6 am and I was so touched when a bag of breakfast items had been specially packed for me. This is a very elegant boutique hotel not just physically, but in every sense. I wish to mention Mr Rustem, who was very outstanding in his service, going all out of the way to assist my team of 6 and me during our stay,