Great Wolf Lodge Cincinnati/Mason i Mason

the stay started with messup of my reservation. i booked a loft so my family can all hang out together but when i checked in i was told they are sold out on loft. when i showed my receipt saying loft. they discussed and after 15 minutes came out with excuse that the loft AC system is down so they are giving us 2 room instead of loft. when we went to the rooms they were right next to the restrooms and too much noisy. the views outside sucked from balcony. there was no water and they already charged for 2 bottles of water per room. on calling 4 times they told that they ran out of water bottles.toilets didn't function properly. overall a disaster. i suggest you rather save money and book some where else for half the cost. water park is not that fancy and very muggy as ventilation is poor. restaurants are so expensive and below average in taste so don't waste money.

Hotel was dark and extremely cold and noisey

We had an excellent time at Great Wolf Lodge! We will definitely will be back!!

Only complaint was the food was expensive and not good we chose to eat outside the hotel the next day which was cheaper and better tasting

Stayed here with friends during the Western and Southern Open Tennis match. The hotel is tired and dirty. Kids won't mind, but I did. Room was very uncomfortable and pullout couch was decrepit. Screaming kids at 4 am, but the worst was the lack of maid service. After a long day at the tennis tournament we came home late to an unserviceable room. At checkout the registration desk did not offer any compensation, just a weak we are sorry. They won't be getting my money again.