Candlewood Suites Ft. Lauderdale Airport/Cruise

Nice place. Dishwasher door broken. Far from restaurants. Otherwise adequate. Seemed a little understaffed at the front desk.

Not so good. Issues with the AC system being noisy and running constantly... no fresh air/windows won't open so rooms smell. Broken refrigerator. Leaky toilet tank.

Caring Customer Service is a must. 1st & last time. Most ppl when traveling just don't want a room, but good service from caring ppl. If I was Jessica's Supervisor...she would be sent home. Most ppl want to know that their stay will be worth their time and money...there is always somewhere else. 2.75 -3.25 rating for me. Hotel bathroom-something sticky or glued to tub floor tearing off..room not cleaned adequately.

We selected hotel because of pick at airport. We called to conFirm we were ready. Had to ask on approx time for pick up. Did not ask for phone #. 1/2 hr later called again on status. Stated still on way. 1 hr into process called again. Still no status on driver. In meanwhile we saw many hotel vans stop several times. 1:15 into waiting called Uber and on way in few minutes. NOT A GOOD START Go to hotel spoke with agent there regarding issue. She stated driver had stopped and I stated NO WAY. Hotel did not offer to reimburse for Uber $15.00. 2nd concern The communication from hotel agent over phone was not very pleasing. My wife called also and got same treatment. Agent was much nicer whereat hotel. 3rd issue Room had smell in it however with it being now 11 hrs in traveling time too tied to ask for another room Room size was good. Water pressure in shower was very strong. With plenty of hot water. Later spoke with morning hotel agent who was nicer to talk with. He stated they have gotten feedback from other customers regarding same issue. Also indicated we paid for Uber and again no concern regarding any reimbursement This would be our last stay.

Nice hotel friendly staff