Residence Inn Providence Coventry

We missed the checkout time while at our boys swim meet - I called the hotel and they could not have been nicer. They did not charge us and allowed us to come back to hotel at 3pm - long after the 12 checkout time.

This hotel was clean and up to date. Staff was very friendly and I would definitely stay there again!

The name of on the property and the name on the bill was not the same that's the only problem I had

Had an awesome time so did my kids service was excellent

Checkin was horrid the person was not available upon arrival, my son in law was treated badly simply because his name was not mentioned on the checkin. They were rude and stated where is the credit card for incidental charges. The pool was heated ,but no heat in the pool room. They said they were working on it. This was the day of a major snow storm. They ruined my daughters wedding weekend and didn’t seem to care. I called the following Monday and witnessed some of the same treatment I ended up screaming at her and I have never spoken to anyone like that before. This was the same attitude I experienced on Friday prior to their arrival. They told agent at hotels.com they did not get an email, or fax and manager was unavailable at a meeting. The king size suite bed was a queen.