Holiday Inn Washington

Breakfast was very poor, poor selection of very dry, almost rubber like cooked and cold food, no bread selection, no fruit.

Despite booking in advance I arrived, around 18:00, to be told all of their 300+ rooms were already full. I was then escorted next door to the Campanile where the Holiday Inn receptionist paid Cash for me to stay there overnight ! Not at all what I had booked for or wanted. Not happy

A very poor hotel for those travelling with young children. Check in took 30 minutes, I explained I was travelling with my baby and had requested a cot and fridge/minibar in the room online. The rude man behind the front desk told me I had not got a room with a fridge and I would have to store my babies milk in the bar fridge and keep coming down the 3 floors to get it. There was no cot in my room and access to my room was via 6 steps to get to the lift! I rang reception on both nights to request an ice bucket to keep my baby’s milk from spoiling, I was told I would have to go downstairs to ask the bar for this- so at 9pm I had to take my baby down to the bar and stand in the queue for an ice bucket. The staff have no understanding of children’s needs or customer service skills.

Kind a nd courteous staff which were very helpful however one socket in the room didn't work and the bath was a little dirty.

The hotel was cold , moved rooms 3 times in three days due to maintenance problems in the rooms. TV did not work, radiator not working, rain pouring in from the window sile as the seal had broken. Bed dirty and it goes on. All reported to hotel and some maintenance was complete. Hotel down run and in poor condition.