I was disappointed with my recent hotel stay due to several issues. First, the elevator was out of service, which was inconvenient and frustrating, especially when carrying luggage up 4 flights of stairs. Additionally, I found the staff to be unprofessional and rude, which only added to my dissatisfaction. So much so that a complaint was filed with Guest Services. Their lack of courtesy, customer service, and assistance made my experience less enjoyable, and I expected a much higher standard of service.