My partner and I booked this accommodation for 1 week in Hanoi. We felt at home whilst being away, and that is thanks to VNAHome Hotels.
1. The location is walking distance to Ho Tay. It has plenty of coffee shops around, which we ended up spending most of our time for breakfast or post-dinner.
2. Staff was friendly and reliable. There was always 2 staff at the reception and they would help with our queries rapidly. They speak fluent english and would keep in touch with you via Whatsapps.
3. The appartment was so spacious, and well furnished. The laundry machine was available too, so we could have clean clothes every day.
The few downsides were that the a. walls were a tad thin, so you could hear your neighbours sometimes. Not a huge deal to be honest, as we still fell asleep really well; b. the air con started to smell a bit unusual after awhile!
But overall, I'd still recommend this place for value for money and location. Thank you for taking care of us!