The hotel is really central, the room was big and clean, surprisingly new and big shower, and comfortable beds. The service wasn't that great, though. When the hotel "guard" showed us to our room (on the third floor with no elevator) he didn't even offer to help us with our luggage, and there was no smiles or words. Other than that we really enjoyed our stay. They didn't bother us, and they only come to clean the room if you ask it of them. We were in a walking distance to everything, including the main bus and train station (and the huge Galeria shopping mall). We will definitely stay here when we go to Krakow again!