Solace Hotel Puerto Varas

Location was great! Restaurant staff need to have better customer service.

Staff at the restaurant were very rude and the breakfast place didn't filter water. I like the location of this hotel

Very convenient, quite and clean. Staff is very friendly. Willing to help.

Centrally located, very quiet. Staff very friendly and helpful

Good location, quiet, good breakfast. Attentive staff. However, reservations do not always go well through Expedia. It has been impossible to receive reimbursement for a cancellation.

This hotel is okay but could be a lot better. The room was large but didn't have anywhere to sit except on the bed. There was 1 uncomfortable chair. Also no tea and coffee making in the room. Breakfast had a big selection of food but the coffee from a flask was rubbish and no granola or muesli so the basics were missing. Great if you want a fancy piece of cake for breakfast, we don't, but not recommended if you want a simple good coffee and cereal to start the day.

well located, walking distance to everything nice breakfast and staff helped me organize tours

Our room was a nice size with two large windows, bed comfortable, breakfast was great! Staff helpful and friendly, location was great for walking to sights, restaurants, shopping etc, yet was in a very quiet area. I would not recommend you ever send anything to be laundered at this hotel.

We booked this hotel as it looked more modern than many on the waterfront, and we read reviews that the breakfasts were great (ideal before a lot of exercise packed days). As we drove up our driver said most people say this hotel is "peaceful and quiet" which after a week in very noisy central Santiago sounded brilliant. We were not disappointed. This hotel was incredible. The rooms were warm, clean and so, so quiet. We had a turn down service every day with chocolates by staff at around 7pm after the morning cleaning service . The shower room was elegant and relaxing and the beds were amazingly comfortable. All the staff go the extra mile to make your stay great - Ex. I have ceoliac disease and each morning they made me my own batch of scrambled eggs fresh when I came down to breakfast to avoid contamination. After the first morning I didn't have to ask, they just did this every day. The hotel is decorated with local art, the fire in the bar and restaurant is welcome on cold days, and there are computers and printers for your convenience. The staff will also suggest restaurants and places to visit. Our room had views of both volcanoes and the other side had views over the church. It's placed just off the central square so you are in the heart of the town without being next to the busy, loud roads on the waterfront. It really was wonderfully quiet and relaxing and in 5 minute walking distance to everything.

What a great hotel! I stayed for 2 nights. The rooms are kind of small, but really cozy, comfortable and clean. You are a 5 min walk (at most) to the center of town and all the great restaurants. The hotel staff were super nice and helpful, most of them even spoke English. Would definitely recommend!