SCAM!!!
I rented a luxury apartment for 2 nights, but the host didn’t provide check-in instructions or a way to access the apartment. Despite repeated calls, the host NEVER responded, leaving me, my friend, and a 1 year old STRANDED IN A FOREIGN COUNTRY.
18 buildings here have the same address, but the host never told us what building to go to. As I tried to figure it out by going building-to-building, I was RUDELY treated by 6 different security guards/front desk people who kept telling me to call the host. A security guard kicked us out of the lobby because we weren't residents, and made us stand outside -getting bitten by mosquitoes for 2 hours while I tried calling the host and Expedia.
In total, I was on the phone with Expedia for 3+ hours. They said they would relocate us to a new place that was comparable to what we had booked. Instead, they placed us in a small studio with a partitioned wall, 1 bed, 1 futon, no running hot water, no bathtub for the baby, and rusted bathroom fixtures -nothing like the luxury apartment at Vinhomes that we had reserved.
It has now been a week, and the host has still not reached out. I filed a claim with Expedia and have yet to receive a response. The 4 representatives I spoke with showed little empathy, and Expedia failed to provide accommodations comparable to what we had originally booked.
We lost money, valuable vacation time, and nearly an entire day of our trip. I STRONGLY RECOMMEND BOOKING A HOTEL INSTEAD OF AN APARTMENT.