Positives: excellent location near Teatro Massimo and on an upscale street with retail stores which became quiet at night (not a bar/restaurant street), very clean, helpful and friendly staff, comfortable beds, air conditioning worked and was easy to operate, property was well maintained for the most part.
But several negatives: the breakfast left much to be desired—one teentsy coffee machine with cups which were too small for the machine and overflowed + no vegetables + small selection of breads + pre-packaged jams. The towels in the rooms were tiny—the body towel was more like a hand towel. Linens were supposed to be replaced every 3 days but we were there for 4 nights and didn’t get towels replaced after 3 nights. We were assigned the handicapped room (without warning) and it was unpleasant—the sink was on a slope so we couldn’t place anything on it + the sink had a motion sensor (not good for shaving, for example) + there was a shlocky ramp in front of the shower. We were only given 1 set of keys. These are all small (though important) things and most can be easily corrected, but the room was relatively expensive and thus seemed overpriced. Oh, and since our flight arrived in the evening, we had to pay an extra 25 euros to check in late (defined as anything not between 2:30 and 4:30pm). However, to be fair, our flight on the day we left was in the evening and the staff was super accommodative and allowed us to keep our bags at the hotel all day.