Hard Rock Hotel Shenzhen

Great hotel. Rooms were very clean and tidy. The staff were very helpful. Great food. Would definitely use hard rock again.

What you might expect at Hard Rock. However the pool is never open, the internet is terribly slow compared to other hotels and the breakfast is so so. But it’s clean, friendly, didn’t have any problems. J be advised it’s about 30-45 minute cab ride from downtown (Futian)

It was a Saturday. The signature Hardrock Cafe was closed for biz. Good quality of room service and bar is horrible.

Had a great stay here, the breakfast is always great and the staff bend over backwards to help in any way they can. Enjoyed using the gym and rooftop pool to get some exercise and beat jetlag and MH mall is only steps away with lots of restaurants and other entertaining things to keep me busy in the evenings even though I travel solo.

Overall the staffs & hotel is good. However our room is face to the main road & the construction work is like 24/7 non-stop with noisy work which made us can't sleep well overnight.

Hands on hotel manager handing out easter bunnies to kids at check-in, also there to meet and greet guests at breakfast and helped cleaned tables during busy times. Fun easter activities that the kids enjoyed very much. Room is clean, breakfast good variety, and guitar lending service is a nice perk. Only downside is pool opens for a short time from 11am-8pm. MH mall across the street is also good fun with lots of food options. Would love to see a traffic light installed between hotel and mall as its a little dangerous to cross the road with lots of heavy trucks passing thru. Will not hesitate to stay again next time.

Good - Front desk staff. They feel bad when I told them the unoleasant experience Bad- the wiring is messed up. The room light could not be switched off. It took 2 hours for house keeping to fix it by.., taking the light bulb out! Ugly - the shuttle bus of Mission Hills did not stop. There were two guests at the lobby who had waited for 20 min. The shuttle did not stop to pick guests. The staff at the ground floor did not know the phone number of Mission Hills to request for a shuttle service. Many guests stay there because of golf. The shuttle service supposed to be bread and butter service but it was messed up...

Comfortable. Locate near big shopping mall which is full of different activities

very friendly staff. very welcoming

Staff are all helpful and friendly. We love the stay which is so comfortable and stylish. Buffet is great.