4/10 – OK
4. januar 2025
Upon arrival there was one person working the desk at 8:18pm. The man seemed to be experiencing some kind of technical issue with the guest he was helping. After that it took him I've 30 min to get us checked in. Our room was already booked and paid for. They needed a card on file for incidentals. No problem. They ran both of my debit cards and said neither work and to cal my bank. My bank said that it they were processing the charge and the hotels system was declining it. It took 40 min to get in our room mind you my 7 month old was screaming and my 3 other kids were exhausted as we just drove in 8 hours from Texas. I reserved a room for 6. There were on 2 towels and 2 rolls of toilet paper. The pull out couch was horrible. There were no sheets açaí for this rock of a bed. We had to go get them from the front desk. Super disappointed and dissatisfied.
Catherine
Catherine, familiereise på 1 natt
Hotels.com-verifisert gjesteanmeldelse
