Radisson Blu Aqua Hotel Chicago

Stayed 5 nights. Fantastic building. Really good breakfast. Perfectly located in town. All staff positiv and good manner. Nice poolarea and trainingfacilies. I left a review on Tripadvisor. I had one concern in my review. The manager responded promtly and adressed my concern. I am impressed! Next time we will go for a room with lakeview. Will be back!

The host charge my card twice for the room

This place was the most disappointing hotel I’ve ever stayed in. No staff available and very rude. I was told the dinning room closed at 11pm went there at 945 pm. They wouldn’t seat us. They said that means everyone out at 11. Parking is a nightmare and expensive. I paid the parking bill and then they hit me for another $5 to open the gate. Linens are cheap and scratchy. 4 crappy pillows very small and chunky. Elevators were gross and floors, windows and surfaces were dirty. This place sucks. Security is a big issue no one in the lobbies. There was a manager walking around when we were refused sitting in the restaurant.....he was an idiot and disengage. I’ve never written a review like this I usually find several positives about a hotel. Not one good thing to say about this dump.

I had a disappointing experience here.

Very very nice hotel wish it wasn’t during the pandemic and things weren’t limited because with no restrictions the experience would have been 10x better.

Room was dirty and the man in the front desk wasn’t specific about parking letting me think parking was free with my stay, but had to pay $51 for leaving my car in their parking overnight

I paid more for parking and I did for the room front desk people were horrible very rude

Very disappointed in this hotel. The first room we were put in was dirty, with crumbs on the desk and table. However the gentleman at the front desk was very accommodating and gave us a new room, after he and I checked it out first. However, the second room was like a sauna. We turned off the heat and opened the sliding door (as much as it would open because they have a rule about not going out on the balcony in the winter), but the room was still hot. We also had electrical issues, which was taken care of within a reasonable amount of time. On the plus side, the lobby was decorated for Christmas and it looked beautiful. Restaurant (heated patio) was good but drinks way overpriced. I would not stay here again. I stayed a few years ago and it was a much different hotel.

Was upgraded to a room that's the worst I ever had - and I've stayed at this property on at least 15 occassions. Also, was given a $25 credit that I couldn't use given that there was no restaurant, the coffee shop was closed all but one day during my stay, and the outdoor dining was closed when I wanted to use it. Furthermore, the condition of the room was not what I've come to expect - the toilet paper role was falling off the wall and the sink was clogged. Lastly, the noise in the neighbors room work me up throughout the night until they were asked to leave the building - basically resulted in about 3 hours sleep. On the positive, the Christmas / holiday decorations were outstanding and definitely made an impression throughout the stay. Not the best stay for someone that's pretty low maintenance.

Very nice hotel. Loved all the Christmas decorations that they had out. Room was nice and very up to date. Bed was comfortable. The only complaint that I have is that we found leftover Chinese food still in the fridge from the previous guests who stayed there.