A hotel's most basic function is to provide a good night's sleep, and this brand new property failed. Our first corner room had an aircon that produced loud knocking and vibration noises from the moment we entered.
We were moved to another corner room on a different floor, but the replacement room was even worse. The aircon remained noisy and, even after turning it off, loud compressor noise from above could still be heard.
Conversations from the next room were also clearly audible. The toiletries had an overly strong fragrance that was unpleasant. Guest services was difficult to reach, there was no follow-up after the supposed checks, and the lifts were painfully slow. I managed only 5 hours of sleep.
Upon leaving the room the opposite room was being cleaned and i stepped in. The aircon had no noise issues at all! So they gave us lousy rooms and expected us to put up with it
We were being gaslighted at check-out that they had never received such complaints before, despite us experiencing these issues in two different rooms. This was my first Accor stay and will be my last. No branded hotel in Johor has given me sucj a horrific experience.
Hotels.com also did not help to pursue the matter to help us.