Brookside Resort by FairBridge i Gatlinburg

the staff is second to none this was our 4th trip to Gatlinburg we will stay at brookside from now on

We booked the honeymoon suite to celebrate our engagement. Upon entering we were taken aback by the heat inside and further inspection of the room, we discovered the mini fridge(web photos show full size fridge) door wouldn't open. Sticking a wooden frame under it, it finally opened to reveal boxes of uneaten and molded food. Balcony was unswept with cobwebs everywhere. Called front desk and was told they would tell "the inspector". We came to enjoy Gatlinburg so we shrugged it off and went out for a couple of hours. When we returned we decided to use the spa tub in our room, which didn't work after filling. Another 4 calls to the front desk, in which no one answered so we walked up there. All she could do was put us in another room which was way better than the HONEYMOON SUITE. By this time it was 11pm with 12 hours to check out. Some night of celebration is all I can say. I was so upset, my special night was ruined thanks to you Brookside Resort. You should be ashamed, charging $152 for such a shambles. I could just cry again. Return my money please!

Fun, clean, updated bathroom, and balcony was nice with coffee in the morning.

Overall I liked the hotel it was a great family hotel even though I was with my boyfriend. There were no eggs at breakfast which was a bit of a disappointment since I have a limited diet. I love the location, away from the main drag yet reachable. There is a trolley that is $2 for the day running in several different locations. I recommend this hotel...

Had a great stay except they were having housekeeping issues and except for bed being made (not changed) and clean towels then room was not cleaned all week.