Hôtel Castel & Spa Confort i Granby

way overpriced for a very outdated hotel.

The hotel staff is friendly and efficient for check-in and checkout. My additional request for room was received very well and meet my expectation. For sure to come back in future.

If you enjoy standing in lines, this is the hotel for you. We made the mistake of deciding to eat breakfast at the hotel. The breakfast area is separate from the dining room. The breakfast area is a dated cafeteria-style set-up. You grab a tray and stand in line. Food is cooked to order, so the process is extremely slow. When we first went down for breakfast, the lineup stretched out the door all the way to the elevators. We left and came back an hour later. The lineup was only a quarter as long by then. However, it still took us 20 minutes to go through the process. If we stay at this hotel again, we'll be going out for breakfast. Check-out was also an ordeal. They had two women handling check-out, but they were also taking phone calls while people stood fuming in line. And then one of the front desk staff disappeared into the back office, never to re-appear -- leaving only one woman at the front desk with a long line-up of people just wanting to be able to leave. It took about 15-20 minutes for me to get to the front of the line in order to finally check-out. Check-in was much quicker, as they seemed to have more staff working the front desk when we checked in. However, we arrived a bit early and our room wasn't ready. Not really the hotel's fault, but their check-in is at 5pm, which is a bit later than most hotels. The room itself was clean, though the mattress felt a bit worn out.

The hotel was a short walk to a shopping mall and gas station. It is a short drive to the zoo. The breakfast was fantastic and reasonably priced for a hotel. They have a small workout room in the basement and an outdoor pool. The bed was not the most comfortable and seemed small for a queen sized. The room is clean in the most visible areas but needs a bit more dusting in less visible locations. One of the negatives we experienced is that a staff member knocked on our door at least 1.5 hours before check out (which is supposed to be noon) even though we had a do not disturb sign posted on the door.

The breakfast is a long bureaucratic process :(