4/10 – OK
20. mars 2023
Thought this hotel would be the highlight of my whirlwind tour of Florida this week with family. They gave me a key to a room with a strong smell of mold that exuded into the hallway. On my way back to the desk to get a different room one of the housekeeping people commented she didn’t know why they kept renting out that room with the mold problem. The desk supervisor said he needed managerial permission to change my room?! The desk staff were often not there or busy and my 2:00 check-in turned into a 3:15 resolution and I missed out on seeing the Morse Museum which I was looking forward to. The desk supervisor gave me complimentary breakfast to compensate for the mold issue. I enjoyed their coffee the next morning-it is very good and when I returned to the room that night found the maid did not clean or refresh the coffee station, left the melted day old ice water in the bucket and just generally did not clean well. They cheerily replenished the coffee and facecloths that night when I called. Then I was woken up at 2:00am by a woman talking and playing a video game-thin walls.There was too much time invested on my part to address the problems. It was the most expensive of the four that we we stayed in and the others were cleaner, pleasant, stress-free experiences. I asked Alfon Inn to have the manager call me and that has not happened. They have ongoing renovations but I don’t think that excuses all the problems. They do have a good cause with their profits.
Theresa, familiereise på 2 netter