WestHouse New York

Great hotel in a fantastic location! Very nice breakfast, lovely bar and make sure to enjoy happy hour from 5 - 7 p.m. Only suggestion is don't call during check out, as it is difficult to get through. Otherwise, very satisfied with the hotel. Will definitely stay there again on our next visit to NYC.

Not ready for a room even we arrived at check in on time! They just pretended ready for the room but no towers no comforter(blanket or duvet) just body tower and only had a sheet on the bed!! I found a lot of dust in the closet. They told breakfast is free but you must pay for a resort fee for about $60 per person and per night! Just continental style but enough table in the morning no staff in the front of dining room, a server was very busy and no answer even Monday morning. I booked a city view and high floor room but not satisfied because I can’t see only other building’s water tank.. I never recommend this hotel for family tour even you are only adult!!!

VERY accommodating! I would stay here again in a heartbeat!

While I thought the room was clean, I was disappointed by the hotel’s 5 star rating but lack of 5 star experience. Concierge was unavailable at 10am. The room was hot and the temperature could not be cooled only heat is available this time of year. Out of at least four elevators I had to wait far too long to go up and down.