Ana Hotels Bradul Poiana Brasov

From the moment we arrived the customer service was horrible. The bellhop apparently didn’t understand his job and watched me struggle with suitcases before asking if he should help. Then the hotel we booked is a sister hotel to the first one you arrive at, so the receptionist told us this was not our hotel and pointed to where we had to go. That meant packing up the car again and traveling up a dark unmarked road to the some dimly lite entrance. This receptionist didn’t have any more personality than the first, Rooms were spacious and beds comfy but way to hot. Safe needed repair, You walk a long corridor to get back to the other hotel for meals. First night we dined and the meal and service were good. Breakfast was over picked by 9 and fair quality. We got back late on Saturday night and ordered food for room service but after waiting 45 mins , my son in law called to inquire where his food was, the lady said that the kitchen was closed, they tried to call and offered no other option. To the hotels credit, when this was discussed with the morning manager, she comped our dinner We left feeling that tourists are not their priority and just a bother.

It was my first time in Transylvania and we chose this hotel due to it's proximity to Brasov and Bran Castle and because it had a nice spa. We arrived late and when we got there our room type was not available - so they told us we were getting upgraded. Not sure how much of an upgrade it was. We wanted two rooms with two twin beds (one bed for each person). We were given a room with a double (maybe a queen) and a pull-out couch. No doubt, it was a better room type. But not what we wanted, because it forced one of us to sleep on the couch and one on the bed. But alas, a small detail overall. I think it would be wise to store an extra comforter in the closet for the rooms with a couch, it would've been nice to be able to crash immediately upon entry. The hotel itself was lovely, well maintained and modern. Great views and great location. Breakfast was good - but the staff chased us out because my buddy tried leaving with a baguette in his hand. I found that odd - but oh well. Spa was great, the treatments were wide ranging and well priced. The outdoor hot tub was closed (which believe it or not was about 40% of the reason we booked this place). The indoor hot tub was... well, not hot. Kind of a bummer. Because of all of this, overall I'd bump it down to a 4/5 - but your results may vary. I highly suggest you wake up early and head to Brasov before the crowds hit. One of the highlights of our trip was walking around town with an espresso and empty streets.

The bed was very uncomfortable and was 2 singles which never met in the middle and has caused me to have a bacj ache.

Newly renovated with great amenities. Wonderful staff.

To much noise by children.

Superbe station de montagne. Hôtel très accueillant, avec tout le confort que l'on attend pour sa catégorie.