Palace Inn

Great stay very nice place very clean

This was a horrible experience. I accidentally choose a smoking room but the counter clerk changed my room to non-smoking however when we opened the door the beds had cigarette burn holes on the thin comforter and dead bug carcasses underneath the sheets. I cant positively confirm whether they were bed bugs but it's a strong possibility. There were two dead roaches on the room door that had been smashed, & not killed by spray. After leaving to get bug spray and disinfectant, I re-opened the door and a live roach was underneath son's belongings to which I quickly sprayed and killed. The bathroom never even had clean full toilet tissue rolls, just the half-used rolls left by the last guests. I asked a different clerk the next day for new sheets and requested the room be thoroughly cleaned and he stated okay but when we got back the same sheets we're there. The bed was made, however, but when I pulled the sheets back I noticed bug carcasses again. Our door wasn't weather-stripped so I believe the bugs came in from outside but since we spent so much money and couldn't get a refund we stuck it out. Be aware that the pictures are misleading. This isn't a place I would recommend to anyone. I saw reviews, where the place got 3 out of 5 stars and the low ranking, was only due to customer service issues or customer misunderstandings but this place is horrible. I didn't take pics but have no reason to lie. I was embarrassed and won't be cheap again.

The property is very nice, clean and remodeled. The owner lives in property and is always available. The rooms do lack a few amenities. The biggest one for me was a closet. I was in Houston to attend a family event and had no where to hang my dress. There is plenty of space for a closet or something like it in the room. Also it would be nice to have thicker blankets the ones provided were very thin. Otherwise I would recommend staying here and would return. Nice value. Nice staff.

Just a overall terrible stay. The guy at the desk promised early check in with little to no charge the when I arrive he tells me $50 to check in 3 hours early that was more than I paid for the whole stay.

This property was really good I would definitely stay here again if im in the area. The staff was really nice and helpful.

It is a modern looking building with nice rooms. Complaint was my room smelled like smoke, even though it’s marketed as a nonsmoking room

Front desk personnel was rude when checking in. TV in room didn’t have batteries. When the office gave us some, the tv still didn’t work and she acted as if we were inconveniencing her so we stayed in a room with no tv. While I was taking a shower the shower head flew off and hit me; when I told the front desk staff I was told “well, you look fine to me”. On top of all that, there were roaches in my room and tenants playing loud music in their cars while I was trying to sleep.

towels are very small and wash cloths so dirty looking we did not use them. A/C was challenged to cool room, did not get comfortable until about 1AM

Everything was great. I was annoyed that at check in the lady ask me to sign on electronic pad without me viewing what I was signing. I needed room so I signed. Otherwise the room was spacios and clean. It was excellent.

Hotel was very nice. The room was great, beds were great. They even leave you tooth brushes. The check in was fast and very friendly. Would stay here again!!!!! NICE NICE