Life Suites Loft - CN Tower

Furniture broken. Kitchen does not have all the utensils, e.g., wine opener. Called the contact number to request a wine opener and they never came back to me. Overall, the price is high and the quality low.

The professionalism of the security staff at the building saved this booking- Lifesuites customer service is a joke, their is no person on site to handle your reservations, hand you keys, direct you to parking. andwer questions- security staff does all these things FOR lifesuites. Comunication was frustratingly poor: you could caIl, email etc...they will get back to you in like a half hour to never...it took me over 2.5 hours to check in due to Lifesuites non-existant customer service and insistence on cutting corners insofar as customer service is concerned by automating too many procedures and placing the onus on the customer to do all of the work to get themselves checked in. I received an email a few hours before check in informing me of these facts and I was directed to take a photo of my ID and credit card to verify my identity and send it along (that doesnt make me feel safe) While the advertisement stated that parking was part of booking, it isn't.- it costs extra- and only if there are spots available( there weren't) Be prepared to be on your own in regards to parking and walk a block or two to your parking. Luckily I did not have to move my car once I arrived in Toronto but it would of been greatly annoying if I did and had no guaranteed parking as part of my booking. The room istelf was great, the location and view superb- lifesuites simply needs to up their game considerably when it comes to customer service-

Process seemed disorganized and informal to get the keys to the room. Coffee maker was broken in the room.Other than that, the room and location were great.

The location is phenomenal. Communications about the check-in and check out process were great. The apts are very European in design aka IKEA but highly functional. Was surprised that there was a washer dryer too plus regular kitchen appliances.

Better pillows would be nice but otherwise it was perfect