Hyatt House Chicago/Evanston

I chose this hotel mainly for its proximity to Northwestern University. We were there for a visit and tour. Cleanliness was an issue throughout the stay. Our room just was not clean. The floor in the bathroom had not been swept or mopped in some time. This was evident when the sliding bathroom door was closed given the collection of hair, dust, and other particles that have accumulated behind the door. The inside of the bathroom door had coffee stains and smears, like pink lipstick, on it. The walls needed to be wiped down. Cleanliness problems continued through the continental breakfast as well. All of the silverware was dirty. I'm not overstating that. All of it was dirty. As in, there were large, visible amounts of unwashed food remaining on the handles and eating surfaces of all the utensils. You couldn't pick up a fork without some leftover egg or greasy residue on your hands. We also had an issue with the remote for the TV in our room. It didn't work. When we called the front desk, the employee stated that there wasn't much she could do because maintenance wasn't on duty that night. She said that if she couldn't figure out how to fix the TV, we would have to change rooms. She seemed reluctant to fix it. I had to suggest to her that perhaps she should come upstairs, attempt to fix the TV, and then we would know whether it was necessary to change rooms. This was not the experience I expected from Hyatt. Get it cleaned up, guys.

Hotel was beautiful, clean, and very comfortable. Our suite was very good size and served our needs perfectly. The location of the hotel was great and the staff was very friendly. Breakfast was also very good with a number of good options and differed in the separate days.

This place is great so Is The staff not to far from the lake nice views close to university if your visiting your child this is a great spot , if you’d like to park yourself it’s at the back of the hotel level parking it’s 15$ cheaper than the valet parking ..you can walk to it I didn’t mind it nice to enjoy a walk around there ..nice cold breeze on your face

The room and location was nice however the experience was completely unpleasant. We booked a suite and after entering the room found out the thermostat was not working. The hotel was notified yet they could not move us to another room nor did they have any maintenance staff present at the time. We were given a space heater and an extra blanket as consolation. Despite paying extra for supposedly a better room, we struggled to enjoy the room at all let alone sleep comfortably as we froze. How do you not have maintenance staff available on a weekend to fix issues like this? I would definitely not recommend this hotel to others and will take my business elsewhere in the future.

Vijay was outstanding! He and the other staff members (bartender, valet person) always greeted us with a smile when we walked in. The man in charge of the valet services gave us a fabulous recommendation for a breakfast place down the street! We had some problems with the toilet not functioning correctly when we first got into the room, but the staff was very professional and accommodating and were able to fix it right away. We will definitely stay here again the next time we're in Evanston! Great location, and very close to the train station and Northwestern campus.