Ocean Riviera Paradise All Inclusive

El hotel está bien el servicio de los empleados no es tan Bueno no son nada amables y para todo hay que hacer fila para las bebidas en albercas no hay meseros hay que ir a pedir las bebidas en eso se pierde mucho tiempo, en el bufete también dura muchísimo para venir a atenderte un mesero tienes que estarles hablando aunque no estaba lleno, eso si es desesperante.la verdad muy Caro para el servicio, los alimentos bien casi en todos los restaurantes la carne del Stark House no muy buena demasiada gente y tardan mucho

I enjoyed my stay here 2 years ago that I came back. Unfortunately, there was a hurricane the week before so during my 2nd stay here the property wasn’t at its best. They were doing some recovery and cleaning. Totally outta their control tho. Also, since my stay is during covid, it is important to note that the resort made a lot of efforts for safety. Although I must say, the buffet needs better system. Too many guest all at once. Not enough worker on food stations. Long lines in a small buffet area ruins the whole safe distancing. Aside from that, def try the Italian restaurant. Def lovely dinner!

We arrived right after tropical storm Zeta so much of the outside was inaccessible. The beach portion and beach front pool was closed and not in the best condition understandable due to the storm but bummed about it anyway.We only had access to two pools and that was the family and adults only pool. We were limited to 3 restaurants but was fine with the food and drink options. Only thing i wish they would do is do a better job of cleaning the washrooms. Alot of staining on the grouts due to the humidity of course but there are products to help with that. and there was some type of grime on the hair dryer. Staff was completely courteous and friendly. They do try and sell you the upgraded "version" of the resort upon arrival which is basically top shelf liquor package for the all inclusive and a personal driver for the resort but everything is within walking distance. Rooms are beautiful and comfortable and entertainment is minimum due to covid but beautiful area non the less.

Overall the property can be better especially for the price and rates if the rooms. They didn’t have most of their restaurants or pools opened. The buffet they had, served the same food all day. We ended up loosing a night because our flight got canceled and the hotel refused to refund us for that night. Also, it seemed like they had either rats or some type of animal crawling through the walls. Not that pleasing to hear when you’re trying to sleep. Overall, this hotel can improve A LOT. Probably the last time I stay here.

Property layout...beautiful No hot water for shower No coffee in room Called front desk for items....never showed

We stayed here with our kids for two nights. There was loads of raccoons (I think) running around there. We would be lying by the pool and suddenly have them by our legs. They grabbed our bag away with everything in it. We had to climb behind trees to take it back. We took out something for our baby to eat and within a second we were surrounded by them. We obviously couldn’t relax for even a minute out of the pool and our kids were terrified of them. They also left 💩 all around the buildings. I guess if animals don’t bother you then you might be ok with it. But we couldn’t relax at all.

Hurricane Delta just passed through on Wednesday and we came the Sunday after. The staff and grounds keepers worked so hard to make our stay feel like nothing had happened. We felt safe and protected from the virus as well

Food was good. But not many options - some of the advertised restaurants are closed.

This resort is relatively new, so the rooms and all of the buildings are very clean. The staff are very nice and friendly, and the drinks are very good. I only had a few issues with this resort. First, the beach is not great. It’s rocky, filled with seaweed, and there are vendors everywhere. The moment you go to the beach, you are swarmed by vendors. Also there aren’t many areas where you could comfortably swim if that’s something you are looking for. And with the vendors, going to the beach and relaxing really was never an option on my trip. Also, the actual beach area that this resort has is small. Another con is the food. The food is very bland, and although the resort has a handful of different restaurants, you quickly realize that the food at the restaurants tastes just like the food from the buffet, and i suspect many of the options are taken straight from the buffet. By the end of my stay, all the food started tasting the same. There is not enough variety, and only a couple of the restaurants (Sakura being one) are worth getting excited for. Another con is that the hotel staff constantly try to sell you timeshares (which disguise as welcome breakfasts). They will call your room and leave notes at your door trying to get you to come to events to buy things. It gets annoying. The pools are very nice. The resort is very clean. The staff are great. And the drinks are very good. Besides the cons above, I really enjoyed the resort.

Definitely not a 4 star hotel. Its a 2-3 star. Very pretty and huge hotel; however, needs a lot of maintenance. Rooms smell like mold, beds were so uncomfortable and pillows smelled like sweat. Took them 2 days to change pillows. Food was horrible. Would not recommend at all!