Aspasios San Mateo Boutique Apartments

The location is perfect but the appearance of the building is a bit scary. No reception no sign or anything about the apartment. Graffiti all over the outside wall of the building. I have emailed 4days advance for the arrival time & still need to wait an hour for the key, which suppose in the key box. First night out and came back with thief broke in. Although nothing have been stolen as we carry all the valuable items with us, all the bags have been opened / unzipped. Contacted the building manager, they sent someone came over and called polices. They promised to change the lock & security code and inform us when it's done and there is possibility to change the accommodation for us. However, when we were back, only the door lock is changed not the security code. Not informed us where to collect the new keys. Called the manager on duty he didn't know. End up I found the key from the key box by myself. No house cleaning service. Although they are very polite but very disappointed about this apartment and Hotel.com services. I haved contacted Hotel.com once the incident happened, have been told they will follow up the issue and refund for the first night. Nothing update until checked out (booked 3 nights) saying rejected my request. Firstly, I did not request refund, but request for changing the accommodation in similar location and price after the incident (thief broke in) I believe it's reasonable. Secondly, what's the point contact Hotel.com if it's inefficient.

Really supprised that this place existed - great location, super big for what i was told and great service.

We rented a two bedroom, two bath suite here. The place seems to be brand new and very stylish. Everything is clean and comfortable and includes everything you need. Kitchen is fully equipped. No staff on site, but they promptly meet you for check in. Everything was easy. This is our third place we've stayed in Spain (with other two being Airbnbs) and this is by far our favorite. We highly recommend this as a very comfortable place to stay. It felt very safe and was close to everything. There is amazing shopping at the end of the block. It's like living in a US mall. We've easily walked everywhere we've wanted to go in Central Madrid. Other reviews may mention graffiti on the door. That should not detour you. Everything in Madrid has graffiti on it, even the nicest stores. The graffiti seems to have no bearing on the safety of the neighborhood and is just an unfortunate reality of Madrid. You can see they have painted and the graffiti just comes back.

Trendy Madrid location, walking distance to most everything. Very close to some nice restaurants. A bit concerning with all the graffiti on the front door, but once inside relatively secure. There is a washing machine but no dryer so doing Laundry is a bit of a project.Cuatro de Ocho restaurant across the street was fabulous.

Apartment was large, very clean and comfortable.well equipped with everything needed.nice area, my daughter and I felt very safe walking around in the evening. Near to metro and taxi rank. Supermarket just 5 minute walk. Lots of bars and restaurants locally. Took the metro to Madrid zoo, best zoo I've ever been to, wonderful place. I've added couple zoo pics of my favourite animal, there's hundreds of new different animals, dolphin show was amazing . Had an amazing time in Madrid and I hope to return in the future and will stay at same apartment. I highly recommend.