Dear Lisbon – Bordalo Palace Chiado

It was perfect, as advertised. The pipe work is a little noisy but it is what you get with old buildings!

Great hotel for exploring Lisbon. Helpful staff. Good room, not huge, but big enough. Excellent breakfast

This is really a b&b as they don't offer lunch/diner. We had a slight issue as there was construction work going on under our room which was disturbing us (there was even some hammering at 1am) but the staff moved us to a different room promptly. Both rooms were nice and spacious and the bed was comfortable. Each evening, we were asked to notify the receptionist of our preferred breakfast time a the eggs (should you wish any, are made to order). We were however late everyday (we were on holiday!) but this didn't cause an issue. On our final day our soft boiled eggs were uncooked though and I noticed the couple next to us complained about this. Breakfast was otherwise fine but I think there could have been more choice. The central location is great whilst it is slightly set back from the main streets so there wasn't any noise from late night revellers. The rooms have smart tvs in them which is a nice, modern touch so you can relax and watch another episode of your latest Netflix/Amazon series when resting after walking up and down the many hills in Lisbon!

This hotel is very well placed in the middle of Chiado. Modest entrance, small reception and only a staircase leading up to the rooms. We had booked a junior suite and we were happy with the size and layout of the room, however it was bitter cold when we arrived. Additionally the receptionist put the A/C in cooling mode why it took us the better part of the evening to reach even a reasonable temperature. In the bathroom there was no heating at all and therefore a bit too cold for comfort throughout our stay. The breakfast is on the small size but despite that had everything we wanted and the service was impeccable. The hotel offers no parking but a general garage is very close.

Old but well kept hotel. Great location. Nice staff.