P.C. Boutique H. Napoli Centro

The rooms were good enough and spacious. Looks recently renovated from the inside. The reception which is in another building ~250 meters from the building we stayed in. The location central and close to a lot of the attractions. One note - I received a call from the hotel a day before my travel to confirm my arrival time and in the call the lady suggested the metro line from the Napoli Centrale station to the Universita station was closed and suggested that I take a cab or their pick up service instead. Ended up taking the pick up service, which I was planning on taking anyway, but the metro line was not closed. It was fully operational on the day and the simple lie to sell a service should not have been told.

a lot of trouble to get the key as the "check in counter" is located about 200 meters from the actual (closed) entrance of the building in which the rooms are allocated. Packing a car is a real pain... and a costly one; However the building is beautiful though the environment is noisy, the room itself is quite good.

The hotel was very nice. Hard to find. The cleaner they used was so overbearing we had to open the windows. Would stay here again. The receptionist was so friendly.

We were delayed on our flight so we contacted the hotel and they wanted to charge us €46 for a late check in. So we found another hotel for €35 and therefore stayed in the alternative. Also when called lines were horrific and language barrier was very strong. Not impressed at all.

Was amazing stay. Stayed for 2 days and was very happy. Very helpful with transport from airport and to station. Very friendly staff. Overall would recommend this place. It is very close to many sites and 15 minutes from the beach which was great.

Perfect location, large room with good facilities, reasonable price

#1, this isn't a hotel. Don't expect it to be one because it's booked on hotels.com. It's run like a b&b so you can't expect full service. #2, it's a budget hotel as far as service goes. The hotel was clean and nice though. We had some weird experiences. We booked it for our last night to just have a place close to the airport. We were coming from the Positano and had prior arrangements that made it extremely inconvenient to get to Naples before 21:00. When I told them of my arrival time, 22:00, they informed me I would have to hire their pickup service from the airport and that person would also handle checkin. That would cost me 35 Euros. Keep in mind my whole room cost 44 Euros. I wasn't coming from the airport so they said I could pay 25 Euros for just the late check in. I travel about 200 days a year and have never had a hotel have an issue with late check-ins. It's part of the industry. Even small AirBnB's figure out how to allow people to arrive late, so not being a hotel isn't an excuse. I tried to cancel, but wasn't able to get a refund. We rearranged our plans and arrived before 9. Here's the weird part. The receptionist doesn't leave at 21:00. So she would have been there to receive us at 22:00. That fee is just to have a fee. As we left, a guest was being asked to check out on his 3rd of 4 paid nights. It was a huge scene and they clearly don't have guests bests interests in mind. I couldn't help but laugh knowing how they handled our late check in.

Receptionists should be more friendly

The hotel is fab! Was quite difficult to find but once we did we loved it. Modern, very clean and comfortable - would definitely stay here again.

Great hotel? Really loved it, just is a bit hard to find. So I would suggest to book privet transfer for 30 euros and driver would take you to hotels door. The girl on reception was really nice - gave us all the information and suggestions where to go , and where eat :) Also they provide breakfast for 4 euros. On a way back to airport we choosed public transport, receptionist gave all the directions- hotel is one metro stop from main train station Garibaldi and from there you can get transfer bus to airport - and all that costed € 6.10 . Overall really enjoyed our little break.