The lady at the front was helpful and willing to assist with trying to get my situation fixed, this review has nothing to do with her.
I hate leaving bad reviews because I often dont let anything really bother me but this place refuses to give a refund for a stay that we never had.
The hotel rooms are well out of date and smell TERRIBLE. My wife and I got headaches within 15 minutes of being in the first room because of the smell, mentioned we were not comfortable staying there, we were provided a second room to try at a different location off at another property. The second room smelt like GAS. Even after going to to the second location, we came back again and mentioned we would simply prefer a refund after they offered a 3rd room, and the older man that I guess is the owner or manager, was insistent on not being able to provide the refund even if we didn't stay more than a total of 15 minutes on their property. Still fighting to get a refund through them and they refuse. Will be entering a complaint through the Florida Department of Business and Professional Regulation’s Division of Hotels and Restaurants.
Terrible way to run a business. I highly recommend not staying here. Pay the extra money and stay at a nice hotel if you can.