Impressive Premium Resort & Spa Punta Cana – All Inclusive

i never got to stay. i tried to make a reservation through hotels.com but was told resort was no longer available. i tried a couple other properties and got same response, nothing was available. i switched to a different website which said this was not available but second choice was so i booked and got on plane(this was all done at airport as i was about to board plane to punta cana, very last minute trip). when i return i find a charge on my credit card for $1471 and an email asking for this review. before reviewing i called hotels.com to get refund and after several phone calls have been told this is not refundable and i am just out $1471. this resort may be fine but i would not know. I WILL NEVER USE HOTELS.COM AGAIN!!!!!

We had a really hard time getting things straightened out as far as the room being under our name. Room smelled of sewage so we opened bathroom window which cause bugs to get into our room since there is no screen on window. Rooms are nice. Service is mediocre. We called three days in a row to just get a new laundry bag sent to our room. Shows are very good especially the beach party. Food is good on premium side. Main buffet could use some attention.