Our stay in rm 527 was great for a family of 3! This room was so spacious, witha view of the clocktower. The staff was exceptionally friendly! The hotel's location is walking distance to many important sights, as well as transit stations and bus stops. With that in mind, it was a little noisy, but it's expected in the downtown of a major city. The sofabed was broken in our room, but my teenage son was still able to use it. Maintenance was not able to fix it. Our heater stopped working, but they did fix that immediately. The beds were just ok. The matress will need replacing soon, but it was comfortable enough. The bathroom lighting is rather dim. I loved the pillows and the nespresso machine. We were provided a $10 daily coupon at the cafe on the lobby level (which is not run by the hotel), The Tradesman. I was not impressed by their service. They got our order wrong literally every time. But there are so many dining options within walking distance. For a quick, inexpensive diner, try Max's. For a really delicious weekend brunch, try Fin's (also in the lobby). My husband and son really liked the gym. Overall, I would rate it a solid 3.5 star hotel, and I'd be happy to return!