If I could give this hotel zero stars, I would. We booked a 2-bedroom suite for our family of six, expecting a comfortable and clean stay. Instead, we were placed in a room with severe water damage, a massive hole in the wall, and what appeared to be mold growing on the walls. It was absolutely disgusting and completely unacceptable for any hotel to offer a room in this condition.
When we reported the issue and requested to be moved, the only option they gave us was a basic room with two twin beds—for six people! This was beyond unreasonable, and to make matters worse, finding another hotel wasn’t an option. We specifically booked a 2-bedroom suite, and with the NASCAR races happening that weekend, any last-minute availability at another hotel was nearly impossible. The hotel staff showed zero effort in making things right, leaving us stuck in an unsafe and unsuitable situation.
I am unable to post pictures directly to this review, but I would be happy to send them to any upper management or owner who would like to see the unacceptable conditions we were forced to deal with.
This hotel clearly does not prioritize guest safety or satisfaction. If you value cleanliness, comfort, and basic human decency, stay somewhere else!