The good:
The staff was very friendly, professional, and helpful. We did complain about smoking after the second night and after waking up congested from the dirty air. The staff offered to upgrade our room right away. We were already unpacked and set up in the room, so we declined. We asked for more pillows and they sent them right away.
Great location and felt safe. Close to downtown. Good nightly rates.
The bad:
Our hallway smelled like smoke. Our room smelled like smoke covered in cleaning products. We found an old pizza box under our bed. The water takes 5 mins to run before it’s hot. The pillows were hard and skinny, flat. There was a mattress cover under the sheets that was bunched you and uncomfortable to lay on.
The curtains that block the sunlight also cover the AC unit. It took some maneuvering to keep the curtains closed but not cover the AC.
Overall:
It took some work to get comfy here. Hindsight: we should’ve asked for a new room right away. We learned our lesson.