6/10
My wife and I were coming from out of state due to my father in law being in the hospital. We booked the room last minute through Hotels.com. Upon checking in we worked with an employee named Pablo. We did not have the physical card we booked with due to us not planning to stay at a hotel and I left my wallet at my house. Pablo was un willing to help us with any sort of accommodation. He stated to us “we do not take apple pay or cash”. It was for the incidental coverage which would be returned upon checkout. My wife and I already stressing out due to the circumstances started to panic as we did not have any physical cards with us we booked using apple pay. Stressing out trying to find a way to make it work Pablo was just watching us sitting at a table trying to figure it out without him trying any resolutions. I then spoke to another lady at the desk I cannot remember her name. I explained the situation and she was able to work with us and took cash for our deposit. Pablo was standing there watching as she was able to make it right for us. I hope he gets some much needed training on customer service and empathy for individuals after this incident.
Verifisert reisende
Familiereise på 1 natt