We stayed at the AX Palace sister hotel last year, which is joined onto the AX Victoria, and it was very good. This year we decided to give the Victoria a try for our honeymoon. We couldn't book the room we wanted on Expedia, so we contacted the hotel to try and arrange an upgrade, explaining that it was our honeymoon, and that I'd be happy to pay for it. They said the hotel didn't have capacity at the time, but they would arrange something nearer the time. When we got there the person on reception knew nothing about this and wasn't able to offer us any form of upgrade. To cap it all, our room had a balcony, but the door was broken, so the cleaners would leave it unlocked and open every day. When asked why we didn't report this, I stated that the staff know there's a problem and should have dealt with it. On top of this, the breakfasts were not particularly good, compared to the Palace next door, and the breakfast room was rammed with tables, so they could fit more people in, which meant that people are constantly squeezing between tables whilst you are trying to eat. Frankly we ended up eating out. We won't be staying at the Victoria again - it wasn't particularly cheap, and they disregarded our requests, making our honeymoon less than memorable. I wish we had booked the Palace instead.