The hotel was nice, clean and the employees were friendly, but we had a situation that made the whole experience pretty bad. The fire alarm system went off in the middle of the night and woke us up. We headed downstairs to get further instructions and information. We found some hotel guests standing in the lobby, and no employees to be found. We decided to at least head outside in case there was a fire. After a little while, we saw that some of the other guests were heading back to their rooms, and we finally saw the hotel employee that was working the night shift. She was extremely stressed and was running back and forth while talking on the phone. This went on for a little while, and most of the guests were heading back to their room at this point with no info. We were reluctant to head back before we got an update on the situation. Nobody got in to their rooms again because some system had locked everybody out. The hotel worker was letting people back in, and we decided to do the same. I talked to the employee as she was unlocking our door to understand what had happened. She informed me that it was a system issue with the fire alarm, and that she thought it had happened three times before, but this was the first time it had happened while she was working. I informed the employee that I was very displeased with the way she handeled the situation, and that if the fire was real, her actions could have made the situation much worse. Most guests never left their rooms at all.