Staff doesn't speak English, which is simply unacceptable. It's hard to comprehend that a 4 star hotel charges for parking. Hotels.com advertises that the hotel has free parking. I was charged for 15 EUR for 3 nights of parking. This is utterly bad and unacceptable service. The stuff used Google translate to tell me that free parking is down the road, some 300 meters away. Yeah thanks, that's not free parking at the hotel...Cleanliness is also a problem when I found pubic hair on the toilet and bathtub. The hotel looks and smell dated. This is at best a 2 star and definitely not a 4! Also, they mix family and solo traveller's on the same floor. Don't ever do that, a real 4 star hotel would never put a solo traveler next to rooms with kids, waking up 7 o'clock on your vacation for kids running around and screaming is awful. Last but not least the rooms don't have a minibar, not even a small fridge where you could put drinks or food while you're staying there. I'd never stay here again, even for half the price. Just an overall awful experience.