I recently stayed at Mercure Dubai Deira, and unfortunately, it was the worst hotel experience I have had in the UAE. While a few staff members were professional, overall service, hygiene, and facilities were far below acceptable standards for an Accor property.
Key Issues:
• Check-in Experience: Upon arrival, I was unexpectedly asked to pay a deposit, which I found unnecessary and insulting. Instead, I offered it as a goodwill gesture to the receptionist.
• Laundry Service Misrepresentation: I specifically asked if laundry was in-house and was assured it was, only to later find out that it wasn’t. This misleading information caused significant inconvenience.
• Hygiene & Pest Control: I was bitten by insects within an hour of unpacking. Despite informing reception, I found more small insects, including a spider, the next day.
• Service Quality: While some staff were helpful, most seemed untrained and unqualified, lacking professionalism and attentiveness.
• Food & Beverage: The food was disappointing, lacking freshness and flavour.
• Laundry Service: Beyond the misrepresentation, my laundry was smelly, creased, and missing part of my clothes.
• Noise Insulation: Extremely poor, making sleep difficult due to disturbances.
• Safety & Comfort: I experienced unsettling noises at night and even the smell of smoke, making my stay uncomfortable and unsafe.
For a Mercure-branded hotel under Accor, I expected much better.
Room 502