2/10
Our room door didn’t lock. Room keys didn’t work. Manager made us leave on the second day because my husband told the front desk attendant that she was rude. She was in fact very rude & acted completely put out to come upstairs to let us into our room after 4 attempts at making a room key that didn’t work failed. The manager said that she had ‘bent over backwards to accommodate’ us. Accommodating us meant providing the basic safety of a room door that locked & allowing us access to go inside our room.
We went to the Courtyard a mile away and it was a superior property with far superior staff.
I’ll never stay at another IHG hotel after being treated poorly. Carefully reconsider if you think about booking this property.
Bekah
Familiereise på 2 netter