This is not a hotel but a couple of apts in a building. This is why you have to call ahead and tell them when you're expected to arrive so someone is there to check you in. Also, the location was EXTREMELY difficult to find. I had to follow a good Samaritan to the area because even he couldn't tell where it was. And the person waiting for me to arrive wasn't helpful with directions. Then when I was trying to leave, I couldn't get close enough with the car to pick up my luggage. There is a market in the Piazza where it's located, which begins to set up at 7:30am with the clunking of pipes to install the booths. Plus the building is being renovated and that noise starts at 8am. They have a garage, which you pay extra for, which is located about 4 blocks away. The hot water ran out on a shower when I washed my hair, but was told if I waited 15 minutes there would be more. Place was nicely decorated, clean, and in a location that was easy to walk to the old walled city, and then the shopping area in the opposite direction.