The people at the reception are super friendly and service minded, we had a standard room and one day we woke up to this construction site annoying sound and told the reception about it, they kindly changed our room to a superior category and apologized for the inconvenience. They are great. Downsides of the hotel are the breakfast restaurant, it is very small and you feel a little trap cause it is in the basement, it could be so much better if it was in the normal restaurant or even better at the 11th floor where the bar is but of course not in use in the mornings and second detail, the pool is really small and their photographer is really good, so in the pictures appears a little larger. All in all, the hotel itself has great potential but their people are already the best.