6/10
Let’s be honest! The lady in the counter was so rude and has zero tolerance and respect for the guest. Her way of communication was so bad that every guest who wanted to check in had a struggle with her. She was more interested in her phone instead of giving good service.
We was told that we could check in 14:00 local time, when we came back the lady told us our room wasn’t ready and no one couldn’t check in.
4 guys came in when we was waiting for our room to be ready. They got checked in right away since they paid cash.
When I asked why we couldn’t check in now since we have been waiting for so long, she answered us back in Thai.
I got frustrated and asked what kind of service is that, and are we waiting for so long when the check in time is 14:00, she didn’t wanted to replay and looked other way.
Few seconds later she told an other lady who was wearing hijab that she could give us our room key, that was in back room.
That lady need some manners and respect for other guest. When I asked about where is the manager she told me she was in Bangkok and will not be back before next week.
This experience and service from the lady will definitely make this hotel lose costumers.
Anyhow, hotel was nice and location was good but the experience and service from the lady in front desk was so bad that we will never book this hotel again!
Usman
Reise på 2 netter
