Booked a room for myself and my mother to attend a concert for Mother’s Day. We arrived at 2:40pm (check in was 3:00pm) from our train and the front desk person would not allow us to check in early. Okay, that’s fine. We checked in at 3:00pm, and went to our room. I went to use the restroom and when I lifted up the toilet lid it completely fell off. We went downstairs and requested a different room due to having limited time before our concert and wanting to change beforehand. They informed us there were no more additional rooms and fixed the toilet seat. When we used the toilet, it would not flush properly, and had to be fixed 3 times during our stay. When we left, it was still running. We did not clog the toilet, the tank would not stop running constantly. Tears in the sofa fabric with exposed cushion, and the safe did not work. Beds were comfortable, breakfast was good, kitchen is nice. I like that they use Dove products. They need to update their furniture and plumbing.
