Let's start from the beginning that this is a complete scam, this is not a four star hotel and not even two. The hotel is located, well, it feels like it's near a favela in Brazil or even worse. To get to any decent place, it's at least a 20 minute walk, a shopping center is about 25 minutes 30 minutes on foot. The hotel grounds are dirty, the girl who sits at the registration board was also in dirty clothes, the pool area, everything around is dirty. The Deluxe room turns out to be the worst rooms in the hotel, they don't even have a hair dryer, although the description says that we are supposed to have a hair dryer. The basement rooms have no windows, the door has a lock that someone can lock you in from the outside. The room is so dirty that my white clean socks turned out to be black, everything is disgusting to touch. There was no water in the room for several days, there was no cleaning, they didn't warn us that we should ask for cleaning every time, they didn't say anything at all upon arrival. A strange thing happened after their cleaning, I found that the room had become even dirtier, for example, before that I looked under the bed and there was nothing there, but after cleaning, when we checked out, I found someone's bra there, but before that I looked under the bed, I don't know how it turned out there was more trash and someone's used condom, I have a feeling that they rented out our room at 03:00 for the day while we were gone. In general, I'm in shock, we barely