Customers service is lacking. Some staff members were unnecessarily aggressive and rude and acted as if it was a bother for them being at work and actually having to help the guest.
The front desk manager Mr. Smith was amazing. Rennay, Godfrey, Tevion and a few other members were exceptional while others were obnoxious and treated the black guest very differently from the white guests.
The food options at the beach bar can be improved. The entire snack process needs improvement and luckily it appeared as if they were repairing the hurricane damage.
Bathroom mats are hot commodity which were always unavailable.
The rooms, the furniture, the paint, the tiles, all need to be addressed by a professional and not whomever it is that obviously only knows how to do patch work without much experience.
The bathroom mirrors were damaged from the inside. The bathroom had a moldy cord draped inside the shower which should be used for the washcloths but that would definitely kill you or give you a serious infection.
The mattresses smelled like pee. The food was obviously recycled from day to day so prepare to have the remixed version of whatever wasn't eaten in the morning.
The gate security all need retraining.
The beach and pool were well kept.
The pool towel section could use proper signage.
If you're interested in subpar, underwhelming experiences, then this is the place for you. Otherwise, pay a few extra dollars if you can and go somewhere else.