We booked the hotel because of its pool, but it was under construction (the floor had to be lifted) and out of order. What a disappointment!
The staff was helpful but managed to 'forget' about our requested booking for the bus back to Hanoi. But at last all worked out fine, with some last minute efforts.
In general, the staff was extremely friendly and professional and tried to make the best out of any situation.
The hotel was, according to some sources, built quickly and with not very durable materials. This shows, for instance, on rainy days (and there were several heavy downpours during our stay): the ceiling in our corridor was leaking, and we had to change room once because of a leak in the bathroom on the floor above us. Again, the staff apologized for these inconveniences.
All in all, we had a good stay at Freesia, but are a bit hesitant to recommend it because of its structural weaknesses and the out-of-centre location.